According to the Agency for Healthcare Research and Quality (AHRQ), non-adherence to prescription medications is a documented public health problem. Medication non-adherence costs an estimate $100 billion annually and accounts for 10 percent of hospital admissions.

The good news is that telephone reminders to refill or pick up prescriptions improve medication adherence.

AHRQ, an agency of the US Department of Health & Human Services, posted an automated telephone reminder call script for pharmacies. The script was designed to be literacy-friendly to assist patients with limited health literacy. Not only does the script remind patients when prescriptions are due to be refilled, it also allows patients to order prescription refills by entering the correct digital prescription numbers over the phone.

The script can be implemented in either ReminderPro or InphoniteVoice.