Before you say, "what, you couldn't transfer calls with InphoniteVoice before?" Let me explain. Before the latest update you could do transfers using the old flash hook method or, for VoIP implementations, we would do blind transfers by sending a SIP REFER command. But what if your phone lines don't support flash hook transfers, or perhaps your VoIP provider doesn't support the REFER command? Before the update you were out of luck. But now you can do transfers regardless of your phone line's capabilities. The way the new transfer method works is more like a conference call. The system automatically places a call on one of the lines reserved for transfer and then connects the calls together. The only disadvantage of this method is that you must have extra lines available for the transfer capability. To configure this new feature:

• Open the InphoniteVoice Administrator Client and bring up the channel configuration: