According to Webopedia, T-1 or Trunk Line One is a dedicated phone connection supporting data rates of 1.544Mbits per second. A T-1 line consists of 24 individual channels, each of which supports 64Kbits per second. Each 64Kbit/second channel can be configured to carry voice or data traffic.

Within the communications world, trunking is analogous to the structure of a tree with one trunk and many branches. According to Wikipedia, this is exactly how trunking got its name. Trunking is a concept by which a communications system can provide network access to many clients by sharing a set of lines or frequencies instead of providing them individually.

T-1 lines are a popular leased line option for businesses connecting to the Internet and for Internet Service Providers (ISPs) connecting to the Internet backbone. Here are some more facts for your review:

• T-1 transmits digital signals instead of analog.
• T-1 connections are available in US, Japan and South Korea, while E-1 connections are available in Europe.
• T-1 PRI offers 23 channels and 1 additional channel to pass data such as Caller ID and improve performance. T-1 PRI is often used for call centers.
• A Bonded T1 is two T1 lines offering 3.0 Mbps of bandwidth.
• A T-1 line is either made of fiber or copper and T1 is being replaced by Fiber to the x (FTTx) technologies, which is a generic term for any broadband network architecture that uses optical fiber to replace all or part of the usual metal local loop used for last mile telecommunications.

Inphonite, LLC develops and markets professional, automated phone messaging systems and interactive computer telephony products that improve the profitability and productivity of a wide range of organizations. InphoniteVoice supports Digital, Analog and VoIP connections.

InphoniteVoice Feature of the Week

The InphoniteVoice Telephony Toolbox includes a control that enables call transfers. For example, you can create a message template that allows a customer receiving an appointment reminder call to press a number to be transferred to the office receptionist. Most clients are happy to receive automated messages, but they also appreciate the ability to speak to a live agent.

Click on Call Transfer for a related Wiki article regarding this IVR functionality.

Next Week’s InphoniteVoice Feature: Calling Rules: Weekends.

InphoniteVoice Feature of the Week

The purpose of Text-to-Speech is to render human language text into audible speech.

The Text-to-Speech telephony control in the InphoniteVoice Message Builder allows you to add blocks of text to voice message templates. The text is converted to speech and played during the telephone message. The language used is dependent upon the language selected in the properties of the message.

Text-to-Speech can be used as an alternative to human voice recordings. InphoniteVoice ships with an English text-to-speech engine. It supports Spanish and French speech engines as well. System and Custom Prompts (human voice recordings) can be created in any language desired.

Click on “Text-to-Speech” for a related Wiki article regarding this IVR functionality.

Next Week’s InphoniteVoice Feature: Call Transfer.

InphoniteVoice Feature of the Week

Report subscriptions allow you to subscribe to any InphoniteVoice report and have that report automatically delivered via email at regular intervals.

Sample reports include appointment, message, name, rule, status, and survey results, as well as upcoming appointments and account usage. Report filters allow you to define the exact subset of data you want to report on, for example, by healthcare provider or office location.

Most editions of InphoniteVoice, including InphoniteVoice SaaS, offer full report subscription capabilities. Click on “Report Subscriptions” for a related Wiki article regarding this functionality.

Next Week’s InphoniteVoice Feature: Text to Speech.

InphoniteVoice Feature of the Week

Click to Call can be used to voice-enable a software application. For example, adding Click to Call to a CRM would make it possible for a user to contact a customer simply by clicking on the customer’s phone number. InphoniteVoice would initiate a call to the user’s phone, connect that call to a second line, and then dial the customer’s number on the second line. From a technical perspective, Click to Call functions much like a conference call, but the process is seamless for both the user and the customer.

Implementing InphoniteVoice’s Click to Call functionality does involve coding in a language that can call web services, such as C#.

Click on “Click to Call,” for a related Wiki article written for website developers regarding this IVR functionality.

Next Week’s InphoniteVoice Feature: Report Subscriptions