Inphonite Technical Support is dedicated to providing the best customer service possible. One of the tools we use to make our support team more effective is Microsoft Office Live Meeting 2007, which allows us to remotely connect to our clients' computers and troubleshoot issues that might occur, or perform trainings and installations.

If you are a new client or have installed our software to a new computer, we would like to invite you to get Live Meeting installed and working before you actually need support. Having a working installation of Live Meeting now simply expedites our assistance when you really need it.

To help you get Live Meeting installed and working, we have published an article on our Knowledgebase. This article walks you through the installation of Live Meeting and then helps you test your installation to make sure it works.

If you have trouble installing Live Meeting, you might want to review the system requirements for the program, and make sure that the computer used for ReminderPro meets the specs.

We hope this helps you get ready for support — before you need it!

I just came across Common Craft and their videos explaining complex topics in plain English.  They are great!  Here are some of the technology topics featured on the Common Craft homepage.  I encourage you to check them out!

• Social networking
• Social media
• Social bookmarking
• Cloud computing
• Twitter
• Twitter Search
• RSS
• Wikis

Common Craft was founded by Lee LeFever.  More "In Plain English" videos, such as this one on LinkedIn, can be found on YouTube.

If you have other examples of making the complex understandable, or making learning fun, please share them with us.

Recently we were hiring for a part-time receptionist position. While meeting people and reviewing resumes I was stunned by the sheer number of duplicates. Allow me to explain.

For me it was about two things: Resumes and energy.  I am going to write about resumes here and energy in a later blog.

Resumes-
Nearly every resume was the same, a plain white page, with a bunch of words. There was nothing to draw the eye anywhere among all the words. There was nothing that really stood out, and rarely a cover letter among the bunch.

Here is how I think a candidate can stand out:

When I am reviewing resumes, the first thing I look for is that a person took the time to write a thoughtful cover letter, telling me a little bit about themselves. It gives me a sense of personality, and any person that works for me, especially a receptionist, needs to be personable. It’s also a sample of writing, attention to detail, proofreading and ability to use spell check, as well as a way for me to determine if a person can create coherent sentences—or at least edit the free cover letter they found online to make it sound like they can!

The next thing I look at is the formatting of a resume. If a resume isn’t formatted in an easy to read way, and I have a hundred to review, I probably won’t take the time to read it. I want to know when a person worked where and what they did there. It’s that easy. I don’t want a list of qualifications or things they think they are good at. I want real world experience. The cover letter is the place to list the things they think they are good at. The cover letter is the place to toot your own horn, the juice, and the first way I want to start to get to know a person. The resume should be easy to read facts.

Personally, I also like it when someone takes the time to use colored stationary.  Grays, blues, and the old manila are all good. Nothing with too many designs of course, that would make the resume difficult to read. BUT, I do like it when there is at least a small graphic element on the person’s paper. It really doesn’t take much time to grab some free clip art to make your resume stand out from the rest.

These three things help a person get their foot in the door. They make me WANT to read their resume, and probably interview them.

Next, the interview—